FedEx
I worked for FedEx for seven years as a Sr. Business Applications Analyst where I was a major contributor on the project team that was responsible for the release of a client/server-based shipping application for Windows and Mac (FedEx Ship). Project lead for the Macintosh version. Co-lead on internet-based shipping application. Interfaced with external clients during usability and beta testing of applications.
After I left FedEx I was hired as a consultant where I facilitated a comprehensive usability study for major a shipping website (www.fedex.com). I produced a written report that detailed the results of adding additional billing functionality to an existing site and provided recommendations on how this could be implemented. I helped draft the functional requirements, flowcharts of the functionality, and a set of wire frames with recommended improvements in the user experience for a new billing component within the existing site.
Ron has more than fourteen years of experience in roles such as Senior Business Analyst, Information Architect, and Usability Consultant.